Shipping Policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
We process orders between Monday to Friday 9:00am. to 5:00pm PT. Orders will be processed within 2-3 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends.
Country We Ship to: Worldwide
Logistics: DHL, UPS, USPS, CNE, JCEX, YunExpress
- The time frame of an order delivery is divided into two parts:
- Processing time: 2-3 business days
- Standard Shipping: 7-15 business days
- Express Shipping: 3-7 business days
Shipping methods: standard shipping
Standard shipping fee:＄5.99(order amount ≤ $ 60)
Free Shipping (order amount > $ 60)
Express Shipping fee: ＄10.99
＄9.99 for order over ＄79.99
Cancelling an order
Once an order is placed, we will not be able to cancel it after 30mins as your order might have already been processed. Please do drop us an email at customer@flownwing.com as soon as possible if you would like to cancel an order that you have just made.
Unclaimed orders
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.
Custom / Duty fees / Remittance fee
Customs fees and Sale tax are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.
We accept payments in US dollars. If you pay in other currencies, your bank may charge a remittance conversion fee, please check with your bank.
Separate Packages
In some instances, an order may be split into different packages for any of the following reasons:
Certain items may be on backorder;
Weight restrictions for regular shipping imposed by the post office.
COVID-19 Delivery Information
Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 14 business days.
Notes
*Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
*Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
*Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
*If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.
If you have questions about this policy or need help exercising your privacy rights, please contact our Data Protection Officer at customer@flownwing.com. If you need to delete your personal information from our list, please contact us via the form below.